Dank je. Ben hem nu aan het afdrukken, ga hem lezen en na
het maken van een backup van mijn Hd er mee werken.
Peter
-----Oorspronkelijk bericht-----
news:08d001c351d9
Post by Peter VunderinkHelaas verschijnt bij mij de mededeling dat deze pagina
niet weergegeven kan worden. Heb je nog een andere
suggestie.
Even link helemaal kopiëeren en plakken, want bij mij
doet ie het nog
http://support.microsoft.com:80/support/kb/articles/Q192/8
/16.ASP
OFF97: SR-2 Patch Fails Even Though SR-1 Was Installed
Microsoft Office 97 for Windows, Service Release 2 (SR-2)
This article was previously published under Q192816
NOTE: Although the information and steps included in this
article still
apply to the updated SR-2 Patch, they are primarily
intended for use
with the original SR-2 Patch. For more information,
please visit the
http://office.microsoft.com/assistance/9798/sr2fact.aspx
Or, click the article numbers below to view the following
articles in
192874 OFF97: An Overview of Microsoft Office 97 SR-2
194377 OFF97: Overview of the Updated Microsoft Office 97
SR-2 Patch
The updated SR-2 Patch and Microsoft Office 97 Version
Checker are
designed to help prevent the problem described in this
article from
occurring.
SYMPTOMS
When you install the Microsoft Office 97 SR-2 Patch, you
may receive the
Microsoft Office 97 SR-2
Microsoft Office SR-2 can not locate an installation of
Office 97 SR-1
on this machine. If you are running Office 97 SR-2 from
CD-ROM, first
install Office 97 SR-1 from the CD-ROM. If you downloaded
Office 97 SR-2
from the Web, first install Office 97 SR-1 from
http://www.microsoft.com/office/office97/ServiceRelease/sr
1/AboutSR1.asp
..
NOTE: The URL shown in this error message is incorrect.
To obtain SR-1,
http://office.microsoft.com/assistance/9798/sr1fact.aspx
You may receive this error message even though you
already installed
Microsoft Office 97 SR-1 on your computer.
CAUSE
This problem may occur if any of the following conditions
Your downloaded copy of the SR-2 Patch is damaged or
corrupted.
-or-
The version number of one or more of the following files
on your
computer's hard disk drive is earlier than the version
number of the
Mso97.dll
Excel.exe
Winword.exe
Outllib.dll
Msaccess.exe
Powerpnt.exe
-or-
The following key in your registry
HKEY_LOCAL_MACHINE\Software\Microsoft\Shared
Tools\mso97.dll\Path
refers to an incorrect location for your Mso97.dll file.
RESOLUTION
Make Sure Your SR-2 Patch is not Damaged or Corrupted
Before you proceed with the steps shown below, please
make sure that
your copy of the SR-2 Patch is not damaged or corrupted.
The correct
size of the downloaded original SR-2 Patch is 23.0
megabytes (24,165,848
bytes), as shown in Windows Explorer. If the size of your
SR-2 Patch
does not match this size, you can re-download the updated
SR-2 Patch
http://office.microsoft.com/assistance/9798/sr2fact.aspx
If you are having trouble downloading the SR-2 Patch, you
may want to
try to download at night or during off-peak hours.
Re-Download and Reinstall the SR-1 Patch
If you downloaded and installed the SR-1 Patch before
August 1998, the
SR-1 Patch may have been unable to properly update all of
the files on
your computer. Consequently, you may receive the error
message mentioned
in the "Symptoms" section when you run the SR-2 Patch.
To correct this problem, you must re-download the SR-1
Patch from the
http://office.microsoft.com/assistance/9798/sr1fact.aspx
After you have downloaded the SR-1 Patch, run it. Then,
run the SR-2
Patch. If you still receive the error message mentioned
in the
"Symptoms" section, continue on to the next section.
Detailed Steps to Correct the Problem and Install the SR-
2 Patch
If the above procedures have not corrected the problem,
follow these
Using Notepad or any other text editor, open the log file
created by the
SR-2 Patch. The log file is called 97sr2_<#>.log, where
<#> is a number
(0, 1, 2, and so on). The log file is stored in either of
the following
C:\Program Files\Microsoft Office\Office
C:\Program Files\Microsoft Office\Office\Setup
NOTE: The folder where Microsoft Office 97 is installed
may be different
than C:\Program Files. Open the log file from the correct
folder on your
computer.
Search the log file for any of the lines of text shown in
the table
below. If a particular line of text appears in the log
file, follow the
Line of
Follow
Text in Log File
Cause Procedures
----------------------------------------------------
-------------
Excel is Office 97 Excel.exe version
or A, C, D
base. file size is too low
Word97 is Office 97 Winword.exe version
or A, C, D
base. file size is too low
Outlook is Office 97 Outllib.dll version
or A, C, D
base. file size is too low
Access is Office 97 Msaccess.exe version
or A, C, D
base. file size is too low
PowerPoint is Office 97 Powerpnt.exe version
or A, C, D
base. file size is too low
<Path>\MSO97.DLL is on the Mso97.dll version
or A, C, D
client machine but is less file size is too low
than sr1 level
The file <path>\MSO97.DLL Invalid Mso97.dll
key B, D
does not exist in registry
NOTE: It should not be necessary to follow a particular
procedure unless
indicated in the table above. For example, if the log
file indicates
that the version or file size of Excel.exe is too low,
you should not
need to edit the registry (Procedure B).
Close the log file when you are finished reading it.
NOTE: It is important to follow the steps for each
procedure indicated
in the table above. If you omit any steps, the SR-2 Patch
may continue
to fail when you run it.
Procedure A: Delete Old/Duplicate Versions of Program
Files
If the version number, file date, and/or file size of a
program's
executable are too low, or if there are duplicate program
executables on
your computer's hard disk drive, you may need to delete
the executable
On the Start menu, point to Find, and then click Files or
Folders.
In the Named box, type the name of the file for which you
want to
Minimum
Minimum
File Name SR-1 Version* Size in Bytes*
----------------------------------------------
Mso97.dll 8.0.4202 3,782,416
Excel.exe 8.0a or higher 5,604,624
Winword.exe 8.0 5,324,560
Outllib.dll 8.02 or higher 4,375,312
Msaccess.exe 8.0.4122 3,016,976
Powerpnt.exe 8.0 3,499,792
* Note that the Version and Size may be higher than those
shown here,
due to maintenance releases, recalculation patches, and
so on. The
values shown here are the MINIMUM that are accepted by
the SR-2 Patch.
In the Look In list box, select My Computer. Then, click
Find Now.
The dialog box will find all copies of the specified file
on your hard
disk drive. By default, you should have one copy of the
file in the
C:\Program Files\Microsoft Office\Office
Note that the file may appear in a different folder if
you customized
your installation of Microsoft Office 97. You may also
have more than
one copy of the file on your computer.
If more than one copy of the file is found, delete all of
the files that
are not in the C:\Program Files\Microsoft Office\Office
folder. You can
delete a file by right-clicking it, and then clicking
Delete on the
shortcut menu.
When only one file remains, right-click it. On the
shortcut menu, click
Properties.
If the Size (shown on the General tab) is smaller than
that shown above,
or if the File Version (shown on the Version tab) is
lower than that
shown above, delete the file. To do this, click Cancel.
Then, right-
click the file, and click Delete on the shortcut menu.
If the Size is greater than or equal to that shown above,
and the File
Version is greater than or equal to that shown above, the
file need not
be deleted. However, you may want to delete the file
anyway. Click
Cancel. If you want to delete the file, right-click the
file, and click
Delete on the shortcut menu.
If you want, you may repeat steps 1 through 4 for each
file shown in the
table above. However, it should only be necessary to do
so if the file
is specifically mentioned in the log file created by the
SR-2 Patch.
After you have completed this procedure, go to Procedure
C.
Procedure B: Verify the Mso97.dll Key in Your Registry
WARNING: If you use Registry Editor incorrectly, you may
cause serious
problems that may require you to reinstall your operating
system.
Microsoft cannot guarantee that you can solve problems
that result from
using Registry Editor incorrectly. Use Registry Editor at
your own risk.
If the Mso97.dll key in your registry refers to an
incorrect location
for Mso97.dll, the SR-2 Patch will fail. To correct this
problem, follow
On the Start menu, point to Find, and click Files Or
Folders.
In the Named edit box, type Mso97.dll. In the Look In
list box, select
My Computer. Then, click Find Now.
Write down the path shown for the Mso97.dll file. For
C:\Program Files\Microsoft Office\Office
NOTE: If no copy of Mso97.dll is found, you may need to
reinstall
Microsoft Office 97 and SR-1.
Close the Find dialog box.
On the Start menu, click Run. In the Open box, type
regedit. Click OK.
In the registry tree, click the plus sign (+) to the left
of the
HKEY_LOCAL_MACHINE
Software
Microsoft
Shared Tools
Then, click the mso97.dll folder.
In the right pane, click Path. On the Edit menu, click
Modify. In the
Value Data box, type the path you wrote down in step 3.
Add \Mso97.dll
to the end of the path, so that it resembles the
C:\Program Files\Microsoft Office\Office\Mso97.dll
In the left pane, click the Clients folder.
In the right pane, confirm that the path to the Office
programs is
correct.
You can use Windows Explorer to browse to the folder or
use Find on the
Start menu.
Click OK. Then click Exit on the Registry menu.
After you have completed this procedure, go to Procedure
D.
Procedure C: Reinstall Microsoft Office 97 and SR-1
At this point, it is likely that you have deleted at
least one file from
your computer's hard disk drive. The SR-2 Patch will not
replace files
that do not exist; therefore, you must now reinstall
Microsoft Office 97
and SR-1 in order to replace the missing files.
If you originally installed Microsoft Office 97 and then
ran the SR-1
Patch, you will need to reinstall Microsoft Office 97,
and then rerun
the SR-1 Patch.
On the Start menu, point to Settings, and click Control
Panel. Double-
click Add/Remove Programs. Select Microsoft Office 97,
and click
Add/Remove.
In the Microsoft Office 97 Setup dialog box, click
Reinstall. You may be
prompted for your Microsoft Office CD or floppy disks.
After Microsoft Office 97 has been reinstalled, re-run
the SR-1 Patch.
You can download the SR-1 Patch from the following
http://office.microsoft.com/assistance/9798/sr1fact.aspx
If you originally installed the Microsoft Office 97 SR-1
Enterprise
On the Start menu, point to Settings, and click Control
Panel. Double-
click Add/Remove Programs. Select Microsoft Office 97,
and click
Add/Remove.
In the Microsoft Office 97 Setup dialog box, click
Reinstall. You may be
prompted for your Microsoft Office CD or floppy disks.
After you have reinstalled Microsoft Office 97 and SR-1,
go to Procedure
D.
Procedure D: Reinstall the SR-2 Patch
Now that you have corrected the problems indicated in the
SR-2 Patch log
file, you should be able to reinstall the SR-2 Patch.
If you still receive the error message mentioned in
the "Symptoms"
section, open the new SR-2 Patch log file and look for
any of the lines
of error text. If any errors appear in the log file, you
may need to
repeat these steps again.
If you continue to have problems installing the SR-2
Patch, you may need
to completely remove Office 97 and SR-1. For information
on how to
completely remove Office 97 and SR-1, please click the
article numbers
below to view the following articles in the Microsoft
158658 OFF97: How to Completely Remove Microsoft Office 97
173431 OFF97: How to Completely Remove the SR-1 Patch and
Patch Update
If All Else Fails
If you have followed the above procedures and the SR-2
Patch continues
to fail, you may need to call Microsoft Product Support
and request
assistance. When you do this, make sure that you have a
copy of the SR-2
Patch log file available. The support professional will
help you decide
the best course of action to correct this problem.
To obtain the support phone number for your product,
refer to your
product literature or your support contract for the
technical support
number to call. Or, please visit Microsoft's "Phone
Numbers & Support
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
STATUS
The behavior described in this article is by design of
the Microsoft
Office 97 SR-2 Patch; it will not install if non-SR-1
program files are
found on your hard disk drive, or if the file Mso97.dll
cannot be found
using the Mso97.dll subkey in the registry.
MORE INFORMATION
When you run the SR-2 Patch, it checks the file versions
and sizes of
certain critical files to make sure that you actually
have Microsoft
Office 97 SR-1 installed on your computer. If the version
or file size
of any of the files is lower than that used in SR-1, the
SR-2 Patch will
not install.
This problem may occur if the version of any of the
following files is
incorrect for any reason
Mso97.dll
Excel.exe
Winword.exe
Outllib.dll
Msaccess.exe
Powerpnt.exe
or if the registry key that refers to Mso97.dll refers to
the incorrect
location for the file.
These problems have been observed to occur in the
You installed Microsoft Office 97 and the SR-1 Patch. You
then removed
and reinstalled a component, or added a new component.
Afterward, you
did not reinstall the SR-1 Patch. As a result, there are
some non-SR-1
program files on your computer.
You installed Microsoft Office 97. You then installed
Microsoft Windows
98. When you installed the SR-1 Patch, the patch failed
to properly
update all of your files because the WinAlign feature
included in
Windows 98 had already modified your files.
You installed Microsoft Office 97. You then installed
either Microsoft
Project 98 or Microsoft Outlook 98. When you installed
the SR-1 Patch,
the patch failed to properly update all of your files
because newer
files had already been installed as part of Microsoft
Project 98 or
Microsoft Outlook 98.
The following text may also appear in the log file when
the SR-2 Patch
The SR2 patch will only operate when you have all the
Office 97 apps
upgraded to at least SR1
Sr1 is not found in the user's machine
Sr2 patch can not run without sr1 installed
--
GJ
/\-\/&\/-/\
SomNar/NarSom
http://www.somso.demon.nl
.